All stock sent out is considered alive and true to name. When given proper care, they should leaf out and grow. If any plant fails to leaf out, and you believe that the plant was defective, you must notify us by August 1st of the same year you received it. We will place a credit on your account for the amount paid for the item. Items that leaf out but die prior to Aug 1st of the same year of receipt, a credit of half the amount paid for the item will be put on your account. This credit amount can be used towards future purchases. This credit amount is not refundable.
If you are interested in purchasing a replacement plant, you (the customer) are responsible for the freight cost. Claims must be made no later than August 1st of the first growing season.
Although we sell hardy trees and plants, we can’t guarantee overwinter survival due to factors beyond our control.
Our goal is to send only high quality stock, but in working with live plants and human fallibility, we realize perfection isn’t always attained. We want you to be successful and satisfied.